Case Study: Pilot Lumber Do It Center achieves faster checkout, higher inventory turns and reduced line of credit with ECI Software Solutions (Spruce)

Spruce Serves Up Benefits on Multiple Levels

Pilot Lumber Do It Center in Bellevue, Kentucky was struggling with a legacy system that lacked reliable support and frequent upgrades. They partnered with ECI Software Solutions and implemented ECI’s Spruce retail/lumber management solution to gain better service, modern functionality, and a service-oriented vendor that answers the phone.

ECI Software Solutions’ Spruce delivered industry-experienced support, fast item lookup, streamlined checkout (card swipe, signature pad, laser tickets), configurable customer notifications, and a document management system for instant access to sales and customer records. The result: inventory turns improved from 3.5 to nearly 5 times per year, the company’s line of credit was reduced to 50% of its pre-Spruce level, and Pilot Lumber achieved faster service and stronger communications with customers, suppliers, and staff.

Pilot Lumber Do It Center

Ken Grause

Pilot Lumber Do It Center