Case Study: Spann's Hardware achieves significant time and cost savings with ECi Software Solutions' RockSolid MAX

RockSolid MAX™ Hardware Store Software Saves Time and Money

Spann’s Hardware, a family-run store in Winfield, Alabama, had been operating on a paper-based system that left owners Chuck and April Spann “flying blind.” With no reliable data to guide decisions, staff spent hours—often two or more—assembling orders for wholesalers and buying groups, quotes could take a day to produce, and processing large-contractor transactions often took an hour. To modernize operations they selected ECi Software Solutions’ RockSolid MAX hardware store software.

ECi implemented its cloud-based RockSolid MAX on a pay-as-you-go model and migrated more than 20,000 SKUs using vendor purchase history uploads. Within six months, order assembly dropped from 2+ hours to 15 minutes or less, contractor checkouts fell to under 10 minutes, monthly statement processing went from as much as 12 hours to about one hour, and quotes that once took a day could be delivered in minutes—enabling data-driven decisions, improved customer service, and giving the owners back time.

Spann’s Hardware

Chuck Spann

Spann’s Hardware