Case Study: Hepler's Hardware achieves remote management and streamlined operations with ECI Software Solutions' RockSolid MAX

RockSolid MAX POS Provides Strong Foundation for Future Growth

Hepler's Hardware, a fourth‑generation independent hardware store in New Stanton, PA, faced a major technology challenge: co-owners Megan and Robert were not local, the store was running on paper, staff were largely non‑tech-savvy, and the business needed a hardware‑specific system that would eliminate daily backups, updates, and other maintenance. After a six‑month search they chose ECI Software Solutions' RockSolid MAX POS to provide an industry‑tailored, cloud‑based solution that supports the volume of SKUs and remote management they required.

ECI Software Solutions implemented RockSolid MAX POS as a cloud Windows‑based system, handling conversion, setup and ongoing support; the RockSolid team provided accessible training and responsive tech support. The result for Hepler's Hardware was 24/7 remote access, simplified and automated routine tasks, greater business insight, and significant time savings for staff—freeing the team to focus on customer service and positioning the store for growth into new categories.

Hepler's Hardware

Megan Orient

Co-Owner