Case Study: Milton Hardware & Business Supply achieves lumber & building supply expansion and streamlined operations with ECI Software Solutions

RockSolid MAX Hardware Store POS Software Helps Retailer Expand into Lumber and Building Materials Supply

Milton Hardware & Business Supply, a small-town retailer facing intense local competition from multiple big-box stores, needed to expand product lines and better manage a rapidly growing and diverse inventory while staying responsive to frequent commodity price changes. To address these challenges the company implemented RockSolid and later RockSolid MAX cloud-based POS and business management software from ECI Software Solutions.

ECI Software Solutions’ RockSolid MAX gave Milton Hardware unit-of-measure conversions, global price-change tools, integrated purchasing/inventory/financial controls, cloud backups and remote access, plus responsive customer support. The system sped routine updates (eliminating daily backups and 20–30+ minute manual update tasks), improved pricing agility, and supported Milton’s expansion into lumber and building supplies—growing the store from about 4,500 sq ft to over 10,000 plus additional 5,000- and 12,000‑sq‑ft additions—helping the business serve new customers and operate more efficiently.

Milton Hardware & Business Supply

Jeff Paladino

Milton Hardware & Business Supply