Case Study: VDS Business Solutions achieves 35% sales growth and a profitable e-commerce platform with ECI Software Solutions' Red Falcon

Red Falcon Provides Solid Growth and Profit Platform for Office Supply Dealer

VDS Business Solutions, a Ball Ground, GA–based dealer founded in 1997, needed to avoid unprofitable price wars, operate efficiently with a lean team, and serve multiple markets with a highly customizable product mix. To meet those challenges, VDS partnered with ECI Software Solutions and implemented the Red Falcon ERP and e‑commerce platform to modernize its ordering and customer experience.

ECI Software Solutions delivered the Red Falcon solution with strong technical support, easy customization, and ongoing platform improvements, enabling VDS to offer office supplies, furniture, technology and PPE competitively online. The move led to measurable gains — more than 35% sales growth in 2020 and sustained double‑digit year‑over‑year increases — plus a conversion and online experience that VDS says competes with major retailers.

VDS Business Solutions

Joey Blackwell

VDS Business Solutions