Case Study: Worksmart achieves faster online sales, lower costs and disaster-ready operations with ECi Software Solutions

Moving to the ECiCloud for DDMS Software Helps Worksmart Work Smart

Worksmart, an Austin-based commercial office supply dealer, faced a critical disaster-recovery and performance problem after wildfires exposed the weaknesses of its server-based DDMS system. To avoid risking staff and data and to improve reliability, Worksmart moved its DDMS to the cloud in 2012 using ECI Software Solutions’ ECiCloud for DDMS.

ECI Software Solutions centralized Worksmart’s system in the cloud, eliminating slow VPN links and improving security and uptime; Worksmart reports no data-security issues and real‑time performance for staff and customers. The move drove measurable gains: online sales rose from about 20% to over 75% of revenue, internet costs fell from $250 to under $100/month, electricity dropped roughly $100/month, and the owner regained 2–3 hours/day previously spent on IT—while acquisitions and integrations became much simpler.

Worksmart

Mike Winkler

Vice President