Case Study: Santee Hardware achieves increased data security and productivity with ECI Software Solutions' RockSolid MAX

Move from RockSolid to RockSolid MAX Cloud Software Provides Increased Data Security and Productivity

Santee Hardware faced growing risks from manual, time-consuming server backups and slow, error-prone customer and ordering processes that often kept owner Karen Jackson working late into the night. As long-time users of RockSolid, they turned to ECI Software Solutions and its cloud product RockSolid MAX to address data security and operational inefficiencies.

ECI Software Solutions implemented RockSolid MAX, migrating Santee Hardware to a cloud-based system with automated backups, stronger data security, and mobile access. The move eliminated manual backup work, allowed weekly warehouse orders to be completed from a tablet (ending regular 11:00 PM order sessions), sped up customer lookups, reduced pricing/unit-of-measure errors, and improved productivity at tradeshows — delivering measurable time savings and greater confidence in their data.

Santee Hardware

Karen Jackson

Santee Hardware