Case Study: A-Z Office Resource achieves driver accountability and delivery visibility with ECI Software Solutions' JumpTrack POD

JumpTrack® POD Delivers Powerful Productivity Tools and Customer Service Benefits

A-Z Office Resource, a leading independent office products dealer serving Tennessee and parts of Alabama, Kentucky and Virginia, faced growing competition from big-box and online rivals and an expanding delivery operation with no real-time visibility or driver accountability. To address these challenges, A‑Z turned to ECI Software Solutions and its JumpTrack® electronic proof-of-delivery (POD) system.

ECI Software Solutions implemented JumpTrack across A‑Z’s network—about 40 drivers making roughly 700 deliveries a day out of ten distribution centers—adding GPS tracking, scan-on/scan-off verification and branch-level reporting. The solution delivered clear driver accountability, dramatically reduced delivery errors, real-time customer ETAs and the ability to pinpoint profitable versus unprofitable routes, enabling A‑Z to operate more efficiently and better compete with much larger rivals.

A-Z Office Resource

Ricky Frazier

Distribution and Operations Manager