Case Study: Exotic Woods, Inc. achieves $100,000 inventory recovery and 10 hours/week labor savings with ECI Software Solutions' Spruce

How This Specialty Lumber Dealer Saved $100,000 in Inventory

Exotic Woods, Inc., a Burlington, ON specialty lumber dealer with roughly $2M in inventory and a growing retail and wholesale business, faced inefficient manual processes—orders stored in a paper box, 40 hours a week spent on purchasing, cumbersome accounts-payable uploads, poor customer and order tracking, and roughly $100,000 tied up in dead inventory. To solve these challenges they evaluated systems and selected ECI Software Solutions’ Spruce platform to handle the industry’s complex unit conversions and inventory requirements.

ECI Software Solutions implemented Spruce’s inventory management, document linking (quote → PO → invoice), and AP workflow, plus onsite training support, giving Exotic Woods single data entry and clearer tracking of costs and margins. The change freed $100,000 from dead stock, cut about 10 payroll hours weekly, saved $2,000 a year in paper, streamlined purchasing and QuickBooks uploads, and delivered improved customer/order history and scalability for future growth.

Exotic Woods, Inc.

Mike DeBoer

General Manager