Case Study: Bryan S Ryan streamlines managed print services with ECI Software Solutions

How one of the largest independent suppliers of managed print devices in Ireland improved performance through automation

Bryan S Ryan, one of Ireland’s largest independent suppliers of managed print devices, needed a better way to manage growing customer demand across disconnected systems. The team was spending hours manually entering meter readings, tracking service packages and billings separately, and struggling to maintain visibility into contract status, returns, and overall business performance. ECI Software Solutions’ e-automate platform was chosen to help centralize these operations.

With ECI Software Solutions’ e-automate, Bryan S Ryan moved to a cloud-based single source of truth that linked orders, returns, service calls, contracts, and device histories in one place. This reduced customer enquiries about bills and invoices, improved reporting and forecasting, and allowed the same support staff to handle a larger workload. The company also added ECI’s MobileTech app for field engineers, giving technicians real-time access to job information and removing paperwork from the process.

Bryan S Ryan