Case Study: Coomers Timber & Building Supplies achieves fewer stockouts, higher turnover and better customer service with ECI Software Solutions' Spruce

Family-owned Business Uses Spruce Software to Up Their Service and Stock Offerings

Coomers Timber & Building Supplies, a family-owned builders’ merchant with three locations across Hampshire, Surrey and Sussex, had outgrown its Sage accounting package and needed a merchant-specific system to bring back office, point of sale and stock management into one platform. They chose ECI Software Solutions’ Spruce software to provide an integrated merchant solution tailored to their sector.

ECI Software Solutions implemented Spruce to centralize transactions, document management, POS and automated stock replenishment across Coomers’ branches. The result: lower overall stock levels, higher stock turnover, dramatically fewer out-of-stock incidents, an immediate improvement in margins, faster checkout and improved customer communication — all while managing 7,000+ items, automating daily purchase orders to suppliers and giving real-time inter-branch visibility to support growth.

Coomers Timber & Building Supplies

Grev Coomer

Managing Director