Case Study: General Communications achieves faster, more accurate reporting and 10% revenue growth with ECI Software Solutions' e-automate

E-automate Software Greatly Improves Accuracy and Provides the Tools It Needs to Compete

General Communications, a Madison, WI two-way radio dealer, was struggling with reports that took days to compile, high administrative costs, and field technicians who had to return to the office to check job status and parts availability. To address these challenges, General Communications selected e-automate® software from ECI Software Solutions.

ECI Software Solutions implemented e-automate (along with the e-info™ Enhanced Web Portal), providing real-time inventory and order visibility and faster, more accurate reporting—key results include reports that now take 10–15 minutes instead of days, a 35% reduction in administrative costs, inventory turns up more than 20%, billable tech hours up over 10%, a 15% reduction in windshield time, and a 10% increase in revenue and profits. ECI Software Solutions also delivered smooth implementation and responsive support, enabling General Communications to invoice on day one.

General Communications

Marty Bleck

National Sales Director/System Administrator