Case Study: KenMark Office Systems achieves streamlined operations and accurate financials with ECI Software Solutions' e-automate and Red Falcon

E-automate® and Red Falcon® Combination Elevates Productivity and E iciency, Provides Competitive Ecommerce Site

KenMark Office Systems struggled with three separate systems for accounting, service, and office supplies that required manual re‑entry, produced inaccurate books, and made timely financial reporting impossible. To solve this, KenMark turned to ECI Software Solutions and implemented its e-automate and Red Falcon products to consolidate operations and provide a single source of truth for transactions and inventory.

ECI Software Solutions integrated e-automate with Red Falcon, eliminating redundant data entry and delivering up‑to‑the‑minute financials and a full audit trail. The change let KenMark cut one full‑time and one part‑time back‑office role, free up about 10 hours a week for key staff, and reinvest savings to add three full‑time sales reps and convert the service manager into sales; customer service became responsive immediately instead of taking a day or more, and Red Falcon’s web storefront gave them a competitive ecommerce presence.

KenMark Office Systems

Sue Brennan

KenMark Office Systems