Case Study: Harper Office launches profitable managed print services with ECI Software Solutions' e-automate and FMAudit

E-automate and FMAudit Software Enable New Business Venture

Harper Office, a UK-based supplier of office products and services, wanted to launch a new managed print services business but faced challenges around end-to-end service management: monitoring remote devices, handling contracts and invoicing, implementing robust workflows, and keeping the service profitable. To meet these needs it selected ECI Software Solutions’ e-automate and FMAudit to provide device monitoring, contract management and automated billing.

ECI Software Solutions implemented e-automate and FMAudit with remote data-collection agents and cloud access, enabling anywhere/anytime visibility, automated contract invoicing, custom service levels, and next-day consumable replenishment. The solution went live on time, gave Harper Office comprehensive management reporting to improve contract profitability, helped generate new revenue streams from non-managed customers, and the company is forecasting a healthy profit in its first year with ROI expected soon.

Harper Office