Case Study: Service Lumber Company achieves rapid flood recovery and reliable cloud software with ECI Software Solutions

Come Hell or High Waters, with Spruce This Lumber Yard Will Prosper

Service Lumber Company, a rolling-fork, Mississippi lumber yard led by GM Brett Bailess, struggled with buggy, unreliable business software after switching to Prosperity and was unwilling to make another financial commitment until the next year. After evaluating alternatives, Bailess engaged with ECI Software Solutions and its Spruce cloud-based system but was initially cautious about switching amid the region’s worsening flood crisis.

ECI Software Solutions stepped in to accelerate Service Lumber’s migration to Spruce, providing extraordinary accommodations during recovery; the cloud-based Spruce reduced local server maintenance and improved cybersecurity, and resolved the software issues that had been distracting management. The move gave Bailess the confidence to focus on revitalizing the business after the flood—sales improved since March 2019 though were still about 15% below pre-flood levels as of October 2019—and Service Lumber credits ECI with helping them recover more quickly and reliably.

Service Lumber Company

Brett Bailess

General Manager