Case Study: BCOS Office Technologies achieves 50% time and staffing savings and 400% growth with ECI Software Solutions’ e-automate

Business Management Software Plays Key Role in Company’s Growth

BCOS Office Technologies, a Xerox® and Konica Minolta® dealer in Angleton, TX, struggled with disorganized, reactive operations and heavily manual processes until it installed e-automate field service software from ECI Software Solutions. Before the change the company relied on multiple staff to handle billing, dispatch and monthly meter-reading calls—sometimes spending two weeks a month just collecting readings.

ECI Software Solutions’ e-automate automated dispatch, meter reads, invoicing and accounting, cutting manual labor and personnel needs by about 50% (billing/dispatch headcount fell from four to two), enabling invoices and statements to be looked up or emailed in minutes, and eliminating much manual meter-reading work. The automation drove productivity gains, cost savings on paper/postage, and helped BCOS grow its business by roughly 400%.

BCOS Office Technologies

Hershel Haskins

Vice President of Operations