Case Study: Reach Technologies achieves real-time sales growth and operational efficiency with ECI Software Solutions

Business Intelligence (BI) Dashboards, powered by Cognytics, Enhance Independent Dealer’s Growth and Multi-industry Expertise

Reach Technologies, a long-standing independent office supply equipment and services provider, faced major disruption from COVID-19 and needed its team to work remotely while having unified access to key business data. To support that shift, Reach Technologies turned to ECI Software Solutions and its integrated suite—Red Falcon, Acsellerate CRM, and BI Dashboards powered by Cognytics—to centralize and connect disparate datasets into a single, cloud-accessible platform.

ECI Software Solutions implemented Red Falcon with embedded Acsellerate and Cognytics BI Dashboards, giving Reach Technologies real-time, web-based analytics and drilldowns accessible anywhere. The solution improved sales visibility for reps and executives, enabled morning huddles around a single source of truth, helped the sales team maintain and grow their book, and drove year-over-year growth while increasing sales efficiency and profitability through seamless, centralized reporting.

Reach Technologies

Michael Whitfield

Vice President of Sales