Case Study: A-Z Office Resource boosts delivery visibility and efficiency with ECi Red Falcon JumpTrack

JumpTrack® POD Delivers Powerful Productivity Tools and Customer Service Benefits

A-Z Office Resource, a leading independent office products dealer in the Southeast, needed better control, visibility, and efficiency across a complex delivery operation spanning multiple distribution centers. To compete with larger and online rivals, the company relied on ECi Red Falcon and its JumpTrack electronic proof-of-delivery (POD) solution to modernize delivery management and improve service.

ECi Red Falcon’s JumpTrack gave A-Z Office Resource real-time GPS tracking, scan-on/scan-off package validation, and driver accountability, replacing a manual process with full visibility into routes and deliveries. The result was fewer delivery errors, less paperwork, better visibility into profitability by branch and route, and stronger customer service through accurate delivery status updates—helping A-Z manage about 40 drivers and roughly 700 deliveries a day.

A-Z Office Resource

Ricky Frazier

Distribution and Operations Manager