Case Study: Granite Office streamlines same-day delivery and proof of delivery with ECi Red Falcon

Granite Office - Customer Case Study

Granite Office, an office products and furniture dealership in Salt Lake City, needed to speed up same-day delivery and reduce time spent handling paper-based delivery processes. The company was losing valuable time finalizing driver manifests and printing invoices, and customer service was spending 10 to 15 minutes per proof-of-delivery request locating signed paper invoices and faxing them to customers. ECi Red Falcon’s JumpTrack proof-of-delivery software offered a faster, more affordable mobile solution.

With ECi Red Falcon’s JumpTrack, Granite Office moved route manifests to drivers’ smartphones, enabled electronic signatures, and stored delivery proofs in the cloud for instant access. The result was a reduction of the manifest process from 15 minutes to less than 5 minutes, a savings of 30 to 45 minutes per driver during deliveries, and at least $15,000 in annual savings. The company also gained the ability to add more stops without additional staff and improved its customer and environmental image by using less paper.

Granite Office

Lee Mercer

Manager