Case Study: KenMark Office Systems boosts productivity and efficiency with ECi Red Falcon

e-automate and Red Falcon Combination Elevates Productivity and Efficiency, Provides Competitive Ecommerce Site

KenMark Office Systems, a Mashpee, Massachusetts dealership, struggled with three separate systems for accounting, service, and office supplies, which required manual re-entry of data and made their books inaccurate and financial reporting slow. The company needed a way to consolidate operations and gain confidence in its numbers, so it turned to ECi Red Falcon’s e-automate ERP software.

ECi Red Falcon implemented e-automate and later integrated Red Falcon to manage the supplies business, creating a seamless connection between departments and improving accuracy, reporting, and customer service. The results included timely, detailed financials, an audit trail, elimination of missing invoices, removal of double data entry, and a significant productivity boost—allowing KenMark to eliminate one full-time and one part-time administrative position, add three sales reps, and free up as much as 10 hours per week for Sue Brennan.

KenMark Office Systems

Sue Brennan

KenMark Office Systems