Case Study: American Business Center boosts productivity and growth with ECi e-automate

E-automate service business software provides powerful new platform for growth

American Business Center, a Ricoh dealership in Youngstown, Ohio, was struggling with an outdated system that made reporting difficult, reduced confidence in its data, and slowed customer service. When customers called with invoice questions, staff had to search through hard copy files, wasting time and frustrating customers. The company turned to ECi e-automate service business software to replace its old management system.

With ECi e-automate, ABC completed a smooth conversion with zero downtime and strong support from the vendor. The new system improved visibility into business performance, made information easier to access, and allowed new hires to get up to speed quickly. Since the switch, American Business Center has posted double-digit sales growth every year without adding headcount, while improving productivity, customer service, and profitability.

American Business Center

Randy Greenhaw

American Business Center