Case Study: General Communications boosts efficiency and profitability with ECi e-automate

E-automate service business software greatly improves accuracy and competitiveness of two-way radio

General Communications, a Madison, Wisconsin-based two-way radio dealership, needed to modernize its business systems to better support growth, improve accuracy, and stay competitive. The company turned to ECi e-automate and its e-automate service business software to replace outdated processes and give teams better access to information.

With ECi e-automate, General Communications streamlined reporting, inventory management, sales visibility, and field service operations. The results were significant: report preparation time dropped from days to 10–15 minutes, administrative costs fell 35%, inventory turns increased more than 20%, billable tech hours rose over 10%, and both revenue and bottom-line profits increased 10%.

General Communications

Marty Bleck

National Sales Director/System Administrator