Case Study: SumnerOne boosts productivity and streamlines service with ECi e-automate

E-automate service business software brings internal productivity gains

SumnerOne, a St. Louis-based dealership with operations across Missouri, needed to replace an enterprise system it had used for nearly 20 years. As the company grew, CIO Mary Sumner and a cross-functional selection committee set out to find a new ERP that could better support core dealer processes like sales, order processing, contract billing, and especially service management.

SumnerOne chose ECi e-automate business management software to standardize processes, improve workflows, and strengthen customer service. With ECi e-automate, the company gained better reporting, online meter reads and service requests, electronic invoicing, and smoother integration with third-party tools like CEO Juice and Compass CRM. Nine months after go-live, SumnerOne was already seeing productivity gains, reduced manual handling, and more accessible business data for managers.

SumnerOne

Mary Sumner

Chief Information Officer