Case Study: Preferred Office Products boosts service productivity with ECi e-automate

E-automate Office Equipment and FMAudit Remote Managed Services Software Maximize Service Department Productivity

Preferred Office Products, a Fort Smith, Arkansas dealership, needed better control over service operations, maintenance agreements, meter collections, and inventory as it grew and faced strong competition. The company turned to ECi e-automate business management software, along with RemoteTech dispatch tools, to improve visibility and efficiency across its service department and multi-location inventory.

With ECi e-automate and later FMAudit remote managed services software, Preferred Office Products streamlined dispatching, parts tracking, inventories, and meter collection. The dealership’s annual inventory time dropped from up to a week to one day in Fort Smith and half a day in Fayetteville, while meter collection staffing fell from two employees to one despite the installed base growing from 1,400 to 2,500 machines.

Preferred Office Products

Stephanie Whitehead

Preferred Office Products