Case Study: BCOS Office Technologies achieves 400% growth and 50% lower labor needs with ECi e-automate

E-automate Business Management Software Plays Key Role in Company’s Growth

BCOS Office Technologies, a Xerox and Konica Minolta dealership in Angleton, Texas, was struggling with disorganized, mostly manual operations. Before implementing ECi e-automate business management software, the company relied on multiple dispatchers and staff for service calls, meter readings, billing, and accounting, making it difficult to keep up with growth.

ECi e-automate automated dispatch, accounting, contract management, invoicing, and meter reading processes, while integrating with sales management software to keep customer data flowing smoothly. The results were significant: BCOS cut manual labor needs by 50%, improved customer service, reduced paper and postage costs, and supported 400% business growth since implementation.

BCOS Office Technologies

Hershel Haskins

Vice President of Operations