Case Study: KenMark Office Systems achieves greater efficiency and growth with ECi e-automate and Red Falcon

E-automate and Red Falcon Combination Elevates Productivity and Efficiency, Provides Competitive Ecommerce Site

KenMark Office Systems, a Massachusetts office technology dealer, was struggling with disconnected systems before adopting ECi e-automate. The company used separate programs for accounting, service, and office supplies, which forced manual data re-entry, created inaccurate books, and made it difficult to get timely financial visibility.

ECi e-automate, later paired with Red Falcon, unified KenMark’s operations and automated information flow between departments. The result was faster, more accurate financial reporting, a detailed audit trail, improved customer service, and a competitive ecommerce storefront. The integration also helped KenMark eliminate one full-time and one part-time admin role, reallocate resources into sales, add three full-time sales reps, and free up about 10 hours a week for management.

KenMark Office Systems

Sue Brennan

KenMark Office Systems