Case Study: Forged Technology Solutions streamlines operations with ECi e-automate

Customer service made e-automate field service software the natural choice

Forged Technology Solutions, LLC, a startup copier industry company in McAllen, Texas, needed field service software that could handle its evolving service offerings. After evaluating options including ECi e-automate and Forza, the team drew on prior experience with e-automate and set out to determine which platform best fit their needs.

ECi e-automate provided the customer service, guidance, and transition support that helped Forged Technology Solutions choose its field service management software. The conversion from the old system was easy, and after a little over a year of use, the company said e-automate had streamlined its business and was a better fit than the competing option.

Forged Technology Solutions, LLC

Kendra M. Jones

Office Manager