Case Study: Village Office Supply achieves customer intimacy and competitive growth with ECi DDMSPLUS

Superior technology keeps village in the game

Village Office Supply, a Somerset, New Jersey-based office products dealer, grew from a small retail Hallmark card store into a regional powerhouse, but faced the challenge of staying competitive in a market that increasingly demands a modern digital customer experience. The company needed technology that could support customer intimacy, online shopping expectations, and better operational efficiency, using ECi DDMSPLUS and related tools such as ECinteractivePLUS.

ECi DDMSPLUS helped Village Office Supply modernize its business with a stronger back office, ECinteractivePLUS Web storefront, Acsellerate sales analytics, GoldMine, and S.P. Richards’ MyAnalyst program. The result was a more advanced online and operational platform that generated an overwhelmingly positive customer response, uncovered hidden sales opportunities, and supported Village’s growth from nearly zero to $60 million in 20 years.

Village Office Supply

Rob Mallin

President