Case Study: Herald Office Solutions achieves greater efficiency and confidence with ECi DDMSPLUS Premier Account Management

Premier Account Management Like having a DDMS expert on staff

Herald Office Solutions, a growing office supply company with eight locations across the Carolinas, needed ongoing expert help after its longtime DDMS consultant retired. Using ECi DDMSPLUS and its Premier Account Management service, the company wanted a way to keep moving forward efficiently while supporting multiple divisions, storefronts, and technology needs.

ECi DDMSPLUS provided Herald Office Solutions with account representative Mike Ferren, who acted like an in-house expert and supported everything from software questions to hardware, Microsoft systems, and third-party tools. The solution helped Herald work through operational issues, plan improvements, and evaluate projects like virtual printers and barcode scanning; the company reported faster progress, better understanding of the software, and greater confidence that it was using DDMS correctly.

Herald Office Solutions

Foxworth

Herald Office Solutions