Case Study: AAA Business Supplies Achieves Greater Efficiency and Personalized Marketing with ECi DDMSPLUS and PlanetPress

PlanetPress® helps generate new productivity gains

AAA Business Supplies, a San Francisco-based independent dealer, needed a way to compete with larger rivals like Staples and Amazon by delivering more professional, consistent business communications and more effective customer-facing marketing. Working with ECi DDMSPLUS, the company used PlanetPress to improve the look and personalization of invoices, statements, usage reports, and other documents.

With ECi DDMSPLUS’s PlanetPress workflow and document production tools, AAA Business Supplies automated personalized communications, eliminated pre-printed forms, and shifted about 80% of statements and billing reports to email. The result was lower paper and postage costs, faster internal reporting, greater efficiency, and a more professional customer experience that helped AAA communicate more like its big-box competitors.

AAA Business Supplies

Gail Munekawa

AAA Business Supplies