Case Study: A-Z Office Resource boosts delivery efficiency and customer service with ECi DDMSPLUS JumpTrack

JumpTrack® POD Delivers Powerful Productivity Tools and Customer Service Benefits

A-Z Office Resource, an independent office products dealer serving much of the Southeast, needed a better way to manage growing delivery operations and stay competitive against larger rivals. Before implementing ECi DDMSPLUS’s JumpTrack proof-of-delivery solution, the company relied on a manual process with paper manifests and had little visibility into where trucks were, how drivers were spending their time, or whether deliveries were profitable.

ECi DDMSPLUS implemented JumpTrack, giving A-Z Office Resource GPS tracking, scan-on/scan-off package control, route visibility, and real-time customer service updates. The result was stronger driver accountability, fewer delivery errors, improved operational efficiency, and better customer communication across about 40 drivers handling roughly 700 deliveries a day from 10 distribution centers.

A-Z Office Resource

Ricky Frazier

Distribution and Operations Manager