Case Study: Varian Medical Systems achieves FDA-compliant usability testing and safer products with EchoUser

Varian Medical Systems standardizes FDA testing in a year with EchoUser

Varian Medical Systems was facing new FDA requirements for safety and usability human factors testing for all of its medical devices and software. They partnered with the UX research and design agency EchoUser to develop and pilot a new, compliant testing process, which was initially applied to their TrueBeam radiation cancer treatment machine.

EchoUser implemented a rigorous, FDA-compliant usability testing process that benchmarked the product across key performance indicators for effectiveness, safety, efficiency, and satisfaction. This methodology, developed and piloted by EchoUser, became standardized across Varian, helping them enhance product safety and usability, improve patient experience, and maintain regulatory compliance.

Varian Medical Systems