Case Study: TriNet achieves a unified design framework with EchoUser

TriNet mandates immediate use of EchoUser design system after unifying multiple style guides

TriNet, an enterprise company, faced a significant challenge with inconsistent and overlapping internal style guides. This disorganization caused their engineering teams to ignore the guides and create custom UI elements, which resulted in a platform with major usability issues. TriNet asked the UX research and design agency EchoUser to create a unified design system to solve this problem and support both their design and engineering teams.

EchoUser implemented a multi-faceted solution, beginning with a competitive analysis that led them to use Material Design as a foundation. They audited all existing guides, resolved contradictions, and created new designs for uncovered elements. Through close collaboration with stakeholders, EchoUser created a new, unified design system. The solution was so successful that TriNet's VP of engineering immediately mandated its use, ensuring consistency across all products and improving collaboration between design and engineering teams.

TriNet