Case Study: NSF International simplifies certified product search with EchoUser's mobile app redesign

NSF International improves mobile search with EchoUser after 8 user interviews

NSF International, a nonprofit known for product testing and certification, partnered with the UX research and design agency EchoUser to revamp their NSF Certified for Sport mobile app. The challenge was to enhance the app's search functionality and user-friendliness for a diverse user base that includes professional athletes, dietitians, and parents, making it easier to find and verify certified products.

EchoUser conducted user research and collaborative workshops to design a solution. They implemented new features including barcode scanning for product verification, a "Power Search" for text-based queries, and a goal-oriented "Browse" function. The EchoUser team designed the ideal app experience for future implementation, resulting in a significantly improved and user-friendly iOS application that successfully catered to the wide range of user needs.

NSF International