Case Study: Cisco achieves major productivity gains with EchoUser dual-monitor UX research

Cisco saves $56 million with EchoUser's dual monitor productivity study

The customer Cisco approached the vendor EchoUser to quantify whether using dual monitors truly improved employee productivity, as they saw the potential for significant cost savings but needed to validate the claim. EchoUser, a UX research and design agency, was tasked with conducting a study to determine if this common workplace belief was an urban legend or a verifiable fact.

EchoUser implemented a two-part study that examined both general office tasks and role-specific activities. The solution revealed a clear productivity advantage for dual monitors, with users strongly preferring them and showing improved information processing. Most importantly, complex tasks saw large time reductions. The measurable impact was striking; conservative calculations estimated that the time-savings for Cisco's developers alone could result in approximately $56 million in real dollar savings.

Cisco