Case Study: CoachArt reduces match time from 7 hours to under 17 minutes with ECHO Technology Solutions

Nonprofit - Arts and Education Firm cuts matching time by 75% with ECHO Technology Solutions

The customer, CoachArt, a nonprofit arts and education firm, faced a highly inefficient and manual process for matching volunteers with families impacted by childhood chronic illness. Their staff spent up to seven hours per match using paper records. Partnering with ECHO Technology Solutions, they sought a Salesforce-based solution to automate this process and eliminate key operational bottlenecks.

ECHO Technology Solutions designed and implemented CoachArt Connect, a user-friendly community platform built on Salesforce Community Cloud. The solution featured online registration forms and a mobile-friendly community portal with automated SMS and email notifications. This drastically reduced the average match time from 7 hours to under 17 minutes, allowed for expansion without adding staff, and decreased operational costs by 75% while doubling the number of matches made.

Nonprofit - Arts and Education Firm