Case Study: Coaching Corps improves coach engagement with ECHO Technology Solutions' Salesforce Community Cloud

Coaching Corps boosts coach satisfaction to 100% with ECHO Technology Solutions

Coaching Corps faced challenges with their initial Salesforce Experience Cloud portal, which was difficult to navigate and failed to engage users. ECHO Technology Solutions was brought in as a Salesforce partner to reimagine the coach portal with a focus on user experience, integration, and performance.

ECHO Technology Solutions implemented a user-centered redesign of the Salesforce Community Cloud portal. The solution included a custom map for finding volunteer opportunities, seamless website integration, auto-enrollment in community groups, and single sign-on to the learning management system. The results included 100% of coaches reporting satisfaction with finding a team and 89% satisfied with the timeliness of connecting to their site.

Coaching Corps