Case Study: Fidelity Bank achieves seamless 24/7 Internet availability and automatic failover with Ecessa PowerLink

With all the ways customers now have to contact us we want to make sure that all lines of traffic are available to them without so much as a hiccup

Fidelity Bank, based in Edina, Minnesota with $430.1 million in assets, provides commercial and mortgage lending to small- and mid-size companies across several states. Facing growing customer demand for multiple, always-on channels but relying on a single Internet link, Fidelity sought redundant connectivity and turned to Ecessa, deploying the Ecessa PowerLink appliance alongside a new wireless carrier connection to ensure continuous access.

Ecessa’s PowerLink provides automatic, seamless failover between the wired and wireless links so customers never notice a switch and most incidents are handled without intervention, with only minor email alerts when needed. The result for Fidelity Bank is reliable, “set it and forget it” connectivity with minimal disruption to services, strong vendor support from Ecessa, and uninterrupted customer access that “hasn’t let us down.”

Fidelity Bank

Mark Griep

Network Administrator