Case Study: Kimpton Hotels & Restaurants achieves reliable, high-performance guest Wi‑Fi and automated WAN failover with Ecessa

Technology That Improves Guest Experience & Business Operations

Kimpton Hotels & Restaurants, a nationwide boutique hotel group, was struggling with rising guest expectations for reliable Wi‑Fi—now the top-ranked hotel amenity—and the business consequences of poor connectivity, including complaints, lost bookings and costly outages. To tackle this, Kimpton partnered with Ecessa and deployed Ecessa Powerlink devices along with Ecessa Insight for centralized management across its properties.

Ecessa delivered automatic WAN failover, load balancing, traffic shaping and centralized monitoring so Kimpton could combine multiple ISPs, prioritize traffic and scale bandwidth quickly. The Ecessa solution provided consistent internet performance at every property, reduced guest complaints and outages, lowered IT costs through automation, and gave Kimpton’s IT team real‑time visibility and control.

Kimpton Hotels & Restaurants

Mike Depatie

CEO