Case Study: Summit Partners achieves 98% packet-loss reduction and near-zero outages with Ecessa WANworX

How they got 98% improvement in packet loss and 100% outage avoidance

Summit Partners, a global growth equity firm with offices in Menlo Park, Boston and London, needed a highly secure, extremely reliable network to support time‑sensitive transactions, frequent all‑day video conferences and real‑time VoIP. After a previous solution fell short of goals to make failures transparent to employees and simplify troubleshooting for junior staff, Summit turned to Ecessa and piloted its WANworX® SD‑WAN product.

Ecessa deployed two WANworX® units to provide WAN resiliency, VoIP and video continuity and intelligent failover; during the two‑week evaluation Summit experienced a 98% improvement in packet loss and avoided nine outages, then ordered additional WANworX units for other offices. Summit also highlighted Ecessa’s responsive support and rapid software fix for a VoIP issue, delivering seamless meetings, reduced productivity loss and a future‑ready network.

Summit Partners

Vic Zelny

CIO