Case Study: Market Research Firm launches 500 remote agents in five days with Ecessa PowerLink

How one business launched a remote workforce in five days

Market Research Firm, a U.S. market research company with multiple call centers, needed to move 500 agents to remote work almost overnight due to Covid-19 stay-at-home mandates. Facing VPN bandwidth bottlenecks, degraded VoIP and remote desktop performance, the firm engaged Ecessa and its PowerLink® appliance to rapidly modernize their network.

Ecessa deployed the PowerLink® as the VPN termination point to load-balance traffic across a second Internet circuit and provide automated inbound redundancy with Authoritative DNS, with guided deployment support from Ecessa engineers. The result was a five-day conversion—purchase on Friday, install Monday, DNS changes Tuesday, Chromebooks live Wednesday—restoring sufficient throughput and continuous connectivity to support 500 remote agents and maintain business continuity.