Case Study: OnApp achieves 100% accurate Salesforce data with Ebsta

How Ebsta Solved OnApp’s Missing Data Problem

OnApp, a software company, needed to solve a major Salesforce data challenge: too many emails, contacts, and records were missing or outdated, making it hard to maintain accurate CRM information and generate reliable reports. They turned to Ebsta Enterprise to unlock valuable data hidden in business email accounts and improve the completeness of their Salesforce records.

Ebsta implemented its Enterprise solution by adding it to Salesforce page layouts and applying privacy and security controls so users could view all customer email exchanges and automatically capture up-to-date information. The result was 100% accurate data in Salesforce, over 1,000 new leads uncovered, and hours saved for the sales team. OnApp also reported better reporting, forecasting, and overall sales operations thanks to Ebsta.

OnApp

Yasmin Marco

Sales Operations Manager