Case Study: Heritage University achieves a more manageable library system with EBSCO FOLIO

Heritage University readies FOLIO go-live in 8 months with EBSCO

Heritage University, a small academic and public library serving a diverse community on the Yakama Nation Reservation, faced challenges managing its complex Alma and Primo system with limited resources. The system was difficult for their small team to navigate, featuring a steep learning curve and overwhelming documentation that hindered day-to-day usability. Seeking a more manageable and accessible library system, they turned to vendor EBSCO for a solution.

EBSCO implemented its FOLIO library services platform, providing a guided and structured migration process that included regular communication and weekly meetings. The solution resulted in a more intuitive and user-friendly system, with early improvements in troubleshooting and staff interface usability noted even before go-live. The library successfully migrated within eight months while simultaneously managing other major projects, and the team now approaches its new system with confidence, anticipating more efficient workflows.

Heritage University