Case Study: Lapalingo.com achieves 24/7 instant customer support with EBO.ai

Using AI to Create a Strong Differentiator in the iGaming Sector

Lapalingo.com, an online casino operated by Rabbit Entertainment Ltd, was facing challenges with its manually driven customer service. Due to exponential growth, the system was experiencing significant response lag, increasing customer wait times, and rising recruitment costs. The company needed a cost-effective and scalable solution to provide instant, 24/7 support and gain a competitive edge in the iGaming sector. To address this, they reached out to vendor EBO.

EBO implemented an AI Virtual Agent named Lina for Lapalingo.com. Utilizing Natural Language Processing, Lina handles a majority of inbound queries, providing instant, empathetic, and context-aware responses 24/7. This solution eradicated response lag, reduced operational and recruitment costs, and freed human agents for more complex tasks. The implementation also provided Lapalingo.com with valuable customer intelligence through a centralized data backend. EBO's solution achieved a 93% recognition rate and created a strong differentiator for the customer.

Lapalingo.com

Tal Zamstein

Chief Executive Officer