Case Study: Exinity Automates 80,000 Customer Interactions per Month with EBO.ai

Exinity handles 45% of customer chats with EBO.ai in just 3 months

Exinity, a leading global fintech company, faced the challenge of managing intense growth and a high volume of customer service requests across its trading brands. Their existing basic chatbot was ineffective, so they partnered with EBO to implement a scalable AI solution that could automate interactions, integrate multiple communication channels, and handle numerous languages to reduce the burden on their support teams.

EBO implemented its AI-powered Virtual Agents, which were seamlessly integrated into Exinity's Zendesk platform. The solution automated 80,000 customer chats per month, handling 45% of all interactions. This allowed Exinity to meet its 12-month automation goal in just three months, significantly reducing operational costs and improving response times while maintaining a high level of customer satisfaction across multiple languages.

Exinity