Case Study: GasanMamo automates 4,000 customer conversations with EBO.ai

4000 customer conversations automated in 3 months

GasanMamo, a leading insurance company, faced challenges with an inefficient customer support process. Prolonged working hours for its team led to high human capital expenditure, backlogs, and increased customer wait times. To address this, GasanMamo partnered with vendor EBO.ai to implement a Virtual Agent named Nina.

EBO.ai's solution automated customer service, providing immediate 24/7 assistance. The results were significant, with the Virtual Agent handling over 4,000 conversations in its first three months. This amounted to 13% of the company's monthly traffic, with 86% of those conversations requiring no human assistance. EBO.ai's implementation enhanced lead qualification, captured lost traffic, and allowed GasanMamo's staff to focus on core business.

GasanMamo