Case Study: WELBRO Building Corporation improves subcontractor insurance certificate tracking with ConfirmNet from Ebix

WELBRO Building Corporation - Customer Case Study

WELBRO Building Corporation, a top commercial contractor, struggled with the inefficient, paper-based tracking of subcontractor insurance certificates, a process critical for managing financial risk and adhering to strict deadlines. Their manual system was error-prone and hindered communication between accounting and field operations. WELBRO tasked Laura Dowling with finding a solution, ultimately seeking proposals from specialized web-based application service providers after determining an in-house development project was not feasible.

The vendor Ebix, through its then ConfirmNet service, provided a web-hosted insurance certificate management solution. Following a smooth implementation and effective training, WELBRO achieved its goals of significantly improving the speed and completeness of its insurance documentation. The Ebix solution expanded the visibility of certificate information across the company and delivered a high level of customer support, contributing directly to WELBRO's competitive advantage.

WELBRO Building Corporation

Lakeisha Fluellyn

Insurance Administrator