Case Study: Verity National Group speeds claims processing with Ebix Luminx

Verity National Group - Customer Case Study

Verity National Group, a third-party administrator specializing in data management and business processes, faced a challenge in 2005 after being spun off from a larger company. They required a comprehensive and robust claims processing solution that would allow them to cross-train employees and improve efficiency to better manage money for their clients. They selected the Luminx solution from vendor Ebix due to its superior speed and capabilities compared to other systems.

By implementing Ebix's Luminx, Verity National was able to create a comprehensive database that supported their single call resolution model. The Ebix technology enabled their employees to process about twice the number of claims as their competition, dramatically increasing productivity. This efficiency allowed the company to operate with lower overhead and pass the savings on to customers through lower rates, while also enabling faster claim payments that often earned their clients greater discounts from healthcare providers.

Verity National Group

Laurie Burke

President and Chief Financial Officer