Case Study: Tim Davis & Associates improves claims processing and customer service with Ebix LuminX

Tim Davis & Associates, Inc - Customer Case Study

The customer, Tim Davis & Associates, Inc., is a benefits administration firm that needed to process claims faster and create a paperless environment to meet strict deadlines and improve efficiency for their self-funded clients. To address this challenge, they turned to the vendor Ebix and its LuminX solution.

By implementing Ebix's LuminX, the company streamlined its operations, which allowed staff to focus more on customer service rather than manual claims processing. The solution provided the flexibility to handle diverse benefit plans and enabled the creation of new revenue streams like consolidated billing services. As a result, Tim Davis & Associates significantly enhanced their customer service, increased client share, and added more local jobs.

Tim Davis & Associates, Inc

Marc Sanborn

Vice President and Chief Information Officer