Case Study: a Maryland domiciled mutual insurance company lowers IT costs and streamlines maintenance with Ebix i3 Software

Maryland Domiciled Mutual Insurance Company - Customer Case Study

The Maryland Domiciled Mutual Insurance Company, a property-casualty insurer, faced challenges after installing a new third-party insurance management system. They needed to implement numerous customizations, reports, and screen modifications to meet the needs of various departments while also seeking to lower their overall IT maintenance costs.

Ebix, through its i3 Software division, employed its unique onsite-offshore model to address these needs. A small onsite team first captured business knowledge, which was then transitioned to a larger offshore team for development. This approach allowed Ebix to design, develop, and modify programs, routines, and reports efficiently. The solution delivered high-quality results on schedule and significantly cut IT costs, which led to the client entering into a long-term maintenance contract with Ebix.